Last Updated:July 18, 2025
## 1. Introduction
## 2. Eligibility
– Users must be at least 18 years of age to use our services
– Our services are available throughout Sri Lanka
– Only verified vendors from Sri Lanka are permitted to sell on our platform
## 3. Service Area
– We accept orders from and deliver to addresses across Sri Lanka
– Delivery timeframes typically range from 5-7 business days
– Specific delivery times and costs may vary by vendor and delivery location
– Remote areas may require additional delivery time
## 4. Products and Vendors
– All products are sourced exclusively from Sri Lankan vendors
– Each vendor may have their own specific policies regarding:
– Delivery methods and timeframes
– Return procedures
– Refund processing
– Product descriptions and images are provided by vendors and should be used as reference only
## 5. User Conduct
Users of Santhai agree to:
– Provide accurate and complete information
– Use the platform respectfully and professionally
– Not engage in any fraudulent or harmful activities
– Not attempt to manipulate or abuse our systems
– Respect the intellectual property rights of others
## 6. Contact Information
For customer support:
– Phone: +94-750284249
– Email: corufy@hotmail.com
– Business Hours:
Mon-Fri : 9 am – 6 pm
Sat : 9 am – 2 pm
Sunday & Holidays – Not Operating
## 7. Privacy and Data Protection
We are committed to protecting your privacy. Your personal information will be handled in accordance with Sri Lankan data protection laws.
## 8. Modifications
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.
# Refund and Return Policy
## 1. Return Eligibility
– Returns must be initiated within 7 days of delivery
– Products must be unused and in original condition with tags attached
– Non-returnable items include:
– Food items and perishables
– Customized products
– Personal hygiene products
– Any items marked as non-returnable
## 2. Return Process
1. Contact customer service through:
– Phone: +94-750284249
– Email: corufy@hotmail.com
2. Provide order number and reason for return
3. Follow vendor-specific return instructions
4. Return shipping costs may apply as per vendor policy
## 3. Refund Processing
– Refund methods and timing vary by vendor
– Processing time: Generally 5-7 business days after return approval
– Refund amount may be reduced by return shipping costs or restocking fees
– Original shipping charges are typically non-refundable
## 4. Damaged or Incorrect Items
If you receive damaged or incorrect items:
1. Document the issue with photos
2. Contact customer service within 24 hours of delivery
3. Provide order details and clear images of the issue
4. Wait for further instructions from our team
## 5. Vendor-Specific Policies
– Individual vendors may have additional or modified return policies
– These policies will be clearly displayed on the vendor’s store page
– In case of conflicts, vendor-specific policies take precedence
## 6. Cancellations
– Orders can be cancelled before shipping
– Cancellation of shipped orders falls under return policy
– Processing fees may apply for cancellations
## 7. Quality Guarantee
We strive to ensure all products meet quality standards. However:
– Actual products may vary slightly from images
– Colors may appear different due to screen settings
– Product specifications are provided by vendors
## 8. Disputes
Any disputes will be handled through:
1. Direct communication with customer service
2. Vendor mediation if necessary
3. Appropriate legal channels if required
For any questions about these policies, please contact our customer service team
